IT Service Management


Interim Management

Management positions on a temporary basis / succession plan
Support for know-how transfer and initial training

Service Level Management

Service portfolio, service catalogues and KPI’s
Creation of contracts (SLA‘s, OLA‘s, UC‘s), sourcing models
Customer care and consulting

Financial Management

Planning of revenues, human resources, investments, depreciations, net operating profit, cash-flow and balance sheet
Cost and price calculation, transfer price policy
Benchmarking, cost optimization and controlling

Project Management

Poject management of all kinds and at all architecture levels
Contextual analysis, requirements definition, RFP, evaluation of product and implementation partner, support for negotiations and contractual terms
Operational process support

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