IT Service Management
PLAN » DO » CHECK » ACT
Interim Management
Management positions on a temporary basis / succession plan
Support for know-how transfer and initial training
Coaching
Service Level Management
Service portfolio, service catalogues and KPI’s
Creation of contracts (SLA‘s, OLA‘s, UC‘s), sourcing models
Customer care and consulting
Financial Management
Planning of revenues, human resources, investments, depreciations, net operating profit, cash-flow and balance sheet
Cost and price calculation, transfer price policy
Benchmarking, cost optimization and controlling
Project Management
Poject management of all kinds and at all architecture levels
Contextual analysis, requirements definition, RFP, evaluation of product and implementation partner, support for negotiations and contractual terms
Operational process support